Postal Rentals – Policy

Postal Rentals – Terms & Conditions

1. Nationwide Overnight Shipping
We offer overnight postal delivery for bookings made by 3PM each Tuesday. Orders are dispatched every Wednesdayusing tracked overnight courier. This schedule ensures your dress arrives by Friday, allowing a one-day buffer in case of any courier delays.

2. Delivery & Tracking
All garments are sent using tracked courier services. While no signature is required, the delivery driver is required to take a photo of where the item is delivered. This provides proof of delivery while allowing the parcel to be left in a safe location if no one is home.

We have chosen not to require signature delivery to avoid situations where the courier attempts delivery while you are out (e.g. during the day on Friday), which could result in the parcel being taken to a depot and not being available in time for your event. It is your responsibility to provide a safe and secure delivery address (e.g. work address, or somewhere someone will be available) to ensure you receive your rental in time.

We are not responsible for parcels lost, stolen, or damaged after confirmed delivery.

3. Return Process
Your rental must be lodged for return on the next business day following your event, using the provided prepaid return bag. The parcel must be handed over the counter at a NZ Post branch or approved agent before that day’s cut-off time of 5PM. Do not use drop-boxes or untracked return options, as these can lead to delays and late fees.

4. Late Returns
A late fee of $25 per day applies for each day the item is not returned on time. If the garment is not returned within 5 days, it will be considered a non-return, and you will be charged the full replacement value of the item. Legal action may be taken to recover losses.

5. Damage, Loss or Theft
If the garment is lost, stolen, or damaged beyond repair while in your care, you will be charged the full RRP (recommended retail price). Minor damage or excessive cleaning may incur additional charges. Do not attempt to clean the garment yourself.

6. Cancellations
Postal bookings cancelled before 3PM on Tuesday are eligible for store credit only. Once the garment has been packaged for dispatch, no cancellations, refunds, or credits will be issued.

7. Failed or Missed Deliveries
If the courier is unable to deliver your parcel due to incorrect address details or unsafe delivery locations, Get Dress’d is not responsible. No refunds or credits will be issued in these situations.

8. Fit & Style Issues
Refunds or credits will not be given if the garment does not fit or suit you. Please check the size guide and contact us in advance for help choosing the right style or fit.